NAFTOONB2B
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Help center

How can we help with your trade today?

Find answers about sourcing, supplier verification, requests for quotation, orders and trade documents. Still stuck? Our trade support team is one message away.

Getting started

Creating an account, choosing buyer or supplier access, and completing your first search.

Buying on Naftoon

Searching products, requesting quotations and comparing supplier responses.

Selling on Naftoon

Applying as a supplier, KYB verification and responding to RFQs.

Trust & verification

How KYC, KYB and product evidence (COA/TDS) keep protected trade safe.

Orders & shipment

Tracking accepted orders, contracts, milestones and shipment status.

Documents & disputes

Managing trade documents, the document vault, and raising a dispute.

Frequently asked questions

Is Naftoon B2B free to browse?

Yes. Product discovery, categories and market information are public. Company identity is verified only before protected negotiation opens.

How do I become a verified supplier?

Create an account, then apply as a supplier from your workspace. Our team reviews company registration, ownership and trade eligibility (KYB) before your listings go live.

What is COA / TDS evidence?

Certificate of Analysis and Technical Data Sheet documents that support a product’s specification. Eligible suppliers share these once a structured RFQ is underway.

How does a Request for Quotation (RFQ) work?

Post one structured requirement and receive comparable quotes from eligible, verified suppliers inside a protected negotiation room.

Who can I contact for trade support?

Use the contact options below, or reach us from inside your workspace once signed in — our team can also help mid-negotiation or mid-shipment.

Still need a hand?

Reach the Naftoon trade support team directly.

Email supportsupport@naftoonb2b.com